Outlook South West is seeking a Clinical Administration Supervisor to join their busy Clinical Admin team. The clinical administration team provides the first and main contact point for all patients and referrers (GPs) as well as vital support to our clinicians. As such, it is a crucial part of our business and the Clinical Administration Supervisor will play a key role supporting the Data Manager and the team to achieve high standards in the following key areas:
- Customer Service: Our administration team are the first point of contact for all our patients, GPs, and other referring agencies. The post holder will take a lead role amongst the team in the answering of incoming calls and directing them to appropriate staff while measuring and maintaining customer service standards within the team.
- Administration: To assist in ensuring the team provides efficient patient registration, booking and waitlist management services, to agreed standards and procedures by identifying changing demands or skills gaps within the team, and assisting the Data Manager to embed best practice.
- Leadership: To assist in providing team leadership, training and line management support to the clinical administration team and deputising for the Data Manager on a day-to-day basis as required.
For more information please see the Job Description and Person Specification below. Please apply via the [NHS JOBS] website by Midnight Sunday 17th March 2019
Please refer to the person specification in the job description when completing your application.
If you are currently living out of county please include your relocation plans in the personal statement.
Applicants shortlisted for interview will be contacted via email with an interview invite.