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Use of Personal Information

Outlook South West provides Psychological Therapy as part of a nationwide programme. So that we and the NHS can make sure we are doing the best job possible, we need to collect information about patient treatment.

What information do we have to collect?

We collect information about you and the care you receive. This includes scores on questionnaires and information about your current problems. This helps your progress to be monitored and your care planned. Brief information which is relevant for improving your care is routinely shared with your GP. Information is only shared with other health and social care professionals where it is relevant for your care or there are serious concerns about safety for yourself or someone else. If you would like to know more about this, please speak to your therapist or contact our head office.

How we keep your information safe?

We store all information safely and securely. Data is collected under strict rules of confidentiality, as required by the Data Protection Act 1998, the Health and Social Care Act 2012, the NHS Care Record Guarantee and other guidance. If you wish to find out more, or to access your own records, please contact our office on 01208 871905, email us at enq@outlooksw.co.uk, or write to our head office, Outlook South West, 2D Restormel Estate, Lostwithiel, Cornwall PL22 0HG.

How and what information is collected nationally?

Some information is reported nationally to give a picture of how services compare across the country, to check that all quality standards are met. It is impossible to identify any individual person in the information used in national reports. Reports only show summary numbers, such as patients receiving different types of treatments. Other information checked nationally makes sure that services are available to those who are eligible, a range of evidence based treatments is provided and patients have positive experiences of services.

Do we need to use your information?

For accuracy it is important to report information from as many patients as possible. If you prefer your data to be left out please tell your therapist or our head office who will ensure your information is not used. This will not affect your treatment in any way.

As with all NHS services we are required to provide information to assist the Department of Health e.g. to ensure that our service is accessible to all and meets national quality standards. Any such information is transferred and used securely and no individual can be identified in any statistics. You have the right to decide if you do not want information to be shared with the Department of Health. If you would like to find out more, then a member of our team would be happy to help.

You can contact a member of our team on 01208 871905 Monday-Friday 9.00am-5.00pm, and on Thursday evenings until 6.30pm. Or you can email us at enq@outlooksw.co.uk.