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Accessibility Options

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Subject Access Requests

You have the legal right to request a copy of the information we hold about you, in line with the General Data Protection Regulation (GDPR).

The information below explains what options are available under a Subject Access Request or requesting a concise report, and any associated fee. It will also tell you what you need to do to progress a request.

Under the General Data Protection Regulation (GDPR), the deadline for completion of a Subject Access Request is one calendar month from the receipt of the request and appropriate Identification. Please bear this in mind when making your request.

We are able to provide any of the following: 

  • A copy of your clinical record under a Subject Access Request which is free of charge. 
  • A copy of any letters sent by Outlook South West to your GP to update after assessment and/or discharge under a Subject Access Request which is free of charge. 
  • Confirmation of attendance at appointments or a course, not containing any clinical information, which is free of charge.
  • A concise report which will contain reason for referral, sessions attended, the scores from completed questionnaires and their relevance and meaning, confirmation of the outcome of any assessment and a brief narrative by the therapist concerning treatment. The fee for this is £10.00

You will need to let us know which of the above options (or combination of options) you would prefer.


We will be able to process your request once copies of your ID, your completed Access to Personal Data form, request in writing or verbal request and any appropriate payment have been received.  

If you have any queries or would like further information on how to view your record at our premises, please do not hesitate to email us at SARS@outlooksw.co.uk or call us on (01208) 871905 (lines open 9.00am to 1.00pm) and we will be happy to help.


With regret Outlook South West are not in a position to provide a letter or report to give an opinion or comment on suitability for Housing or Benefits.