Below we try to answer some questions which will hopefully give you a better idea of what to expect when you go for an appointment with one of our therapists or counsellors.
What do I do first?
The first thing is to register with our service. The easiest way to do this is to call us and we will talk you through everything. We will hopefully then be able to offer you an assessment appointment by telephone within a day or so.
What if I don't want to talk on the phone?
We understand not everyone is happy using the telephone. We suggest it only because it is the quickest way to get things moving and enables us to swiftly answer any questions or queries you might have. You can also register by completing our online self-referral form.
How long will I have to wait for therapy?
Our aim is to keep any potential wait times to a minimum. This means that we try to ensure you have been offered an assessment within a few days. The majority of our NHS patients begin their treatment inside 2 weeks. You can find out more detailed information about any potential wait times for our services by calling our clinical admin team on (01208) 871905.
What will happen at my first appointment?
In nearly all cases the first appointment will be an assessment. This is so we can understand a little more about the difficulties you are experiencing, look at the choices available and make a joint decision with you about what might be the best type of help for you. The focus will be on how you feel about your present life and what you want to be different in the future. This appointment will take place either in your GP surgery, at one of our locality offices around Cornwall or over the telephone. However, we can also offer assessments and some treatments via iCam, an online video conferencing session (an option similar to Skype). For information on the types of therapy we offer - [CLICK HERE].
What can I do to get the most out of my treatment?
To help get the most out of your sessions, we hope you can build a positive relationship with both therapist and Outlook South West. To help make this happen, both sides have responsibilities. To find out more about this please - [CLICK HERE]
We sincerely hope you have a positive experience with us but in the event that you do not, we want to know. Our aim would be to put things right and learn from situations and try and improve for the future. We also like to hear about positive experiences, so don’t be afraid to tell us about how your therapy has been helpful as well.
If you are unhappy with any aspect of our services, please [CLICK HERE] to read how to take this further.
What if I'm having thoughts of hurting myself or others?
When struggling, it is not uncommon for people to have difficult thoughts or feel hopeless. However, this is not the same as actually planning or taking steps to hurt yourself. We are not an emergency service so it is very important that you seek help from the right sources if you are having thoughts of hurting yourself. In the first instance we would recommend contacting your GP.