Below we try to answer some questions which will hopefully give you a better idea of what to expect from our service.
What do I do first?
The first thing is to register with our service. The easiest way to do this is to register online [HERE]. Once we receive your referral, we can look to get you your first appointment booked.
What will happen at my first appointment?
In nearly all cases the first appointment will be an assessment. This is so we can understand a little more about the difficulties you are experiencing, look at the choices available and make a joint decision with you about what might be the best type of help for you. The focus will be on how you feel about your present life and what you want to be different in the future. This appointment will take place either in your GP surgery, at one of our locality offices around Cornwall or over the telephone. However, we can also offer assessments and some treatments via web-cam (Skype). For information on the types of therapy we offer - [CLICK HERE].
How long will I have to wait for therapy?
Our aim is to keep any potential wait times to a minimum. The majority of our NHS patients begin their treatment inside a few weeks. Sometimes, the more flexible you can be in being able to attend appointments at various times or locations within the county, allows us to offer greater choice and maybe even reduce your wait-time.
What can I do to get the most out of my treatment?
To help get the most out of your sessions, we hope you can build a positive relationship with both therapist and Outlook South West. To help make this happen, both sides have responsibilities. To find out more about this please - [CLICK HERE]
We sincerely hope you have a positive experience with us but in the event that you do not, we want to know. Our aim would be to put things right and learn from situations and try and improve for the future. We also like to hear about positive experiences, so don’t be afraid to tell us about how your therapy has been helpful as well.
If you are unhappy with any aspect of our services, please [CLICK HERE] to read how to take this further.
What if I'm having thoughts of hurting myself or others?
When struggling, it is not uncommon for people to have difficult thoughts or feel hopeless. However, this is not the same as actually planning or taking steps to hurt yourself. We are not an emergency service so it is very important that you seek help from the right sources if you are having thoughts of hurting yourself. In the first instance we would recommend contacting your GP or the Community Mental Health Team (CMHT).