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Changes to Office Phone Line Hours

Office Phone Line Changes

There will be a change to the Outlook South West office phone-line hours from Monday 27th March onwards. This will mean that phone lines will be open Monday to Friday - 9:00am to 1:00pm. 

As before, during closed hours, patients will be signposted where to go if they are in crisis or need more urgent support. Patients will be encouraged to contact their GP or the Community Mental Health Team on: 0845 207 7711. 
 
Patients can continue to register with the Outlook South West service 24 hours a day via an online referral form [HERE]. They can also contact Outlook for cancelling or booking appointments by emailing - enq@outlooksw.co.uk 
 
Adam McPherson, Communications Officer, said: "This is a necessary development within our office administration. We need to assign more administrative resource to answering phone lines, and being able to do that during a dedicated, more concentrated period of time will hopefully mean that we can respond more efficiently to the calls that we do get. We are also receiving more referrals and communication online these days and that is only likely to increase over time."